> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.esimplans.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# My phone does not support eSIM

###### I found out my phone doesn't support eSIM. What should I do?  

You need to be sure about this:  

1. Make sure your device is not included in [eSIM compatible devices list](/en/article/what-devices-support-esim-hbat5g/)

2. Make sure your phone has [SIM restrictions.](/en/article/how-to-check-if-your-iphone-is-esim-carrier-unlocked-6upzb9/)

Usually, when the error message says **'Cellular plans from this carrier cannot be added'**, it means you have a locked phone and can't add other carriers. 

A locked phone can't be used with our services, so please contact customer support for a refund. We try refund all unused data plans.