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# Why my eSIM is not working?

First, please check the following settings:

1. Wi-Fi is disabled.

2. Cellular / Mobile Data is enabled.


![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_13p2qv1.png)

3. eSIM plan is installed on your device.

4. eSIM is selected for Cellular/ Mobile data usage.

![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_e0edgi.png)

If the above requirements are met, but your eSIM still is not working, please turn Data Roaming on.

1. Go to your device to Settings > Cellular / Mobile Data > WiFi Map eSIM

![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_nyjnie.png)


2. Turn on Data Roaming.

![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_wvrweh.png)


3. Restart your device, then wait a few minutes and check your mobile internet connection.

If this doesn't work for you, please contact our Support Team for troubleshooting.