Why my eSIM is not working?
First, please check the following settings:
Wi-Fi is disabled.
Cellular / Mobile Data is enabled.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_13p2qv1.png)
eSIM plan is installed on your device.
eSIM is selected for Cellular/ Mobile data usage.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_e0edgi.png)
If the above requirements are met, but your eSIM still is not working, please turn Data Roaming on.
Go to your device to Settings > Cellular / Mobile Data > WiFi Map eSIM
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_nyjnie.png)
Turn on Data Roaming.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_wvrweh.png)
Restart your device, then wait a few minutes and check your mobile internet connection.
If this doesn't work for you, please contact our Support Team for troubleshooting.
Wi-Fi is disabled.
Cellular / Mobile Data is enabled.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_13p2qv1.png)
eSIM plan is installed on your device.
eSIM is selected for Cellular/ Mobile data usage.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_e0edgi.png)
If the above requirements are met, but your eSIM still is not working, please turn Data Roaming on.
Go to your device to Settings > Cellular / Mobile Data > WiFi Map eSIM
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_nyjnie.png)
Turn on Data Roaming.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_wvrweh.png)
Restart your device, then wait a few minutes and check your mobile internet connection.
If this doesn't work for you, please contact our Support Team for troubleshooting.
Updated on: 27/02/2024
Thank you!