Q: Install eSIM on iOS (Iphone)

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Question 1

What devices support eSIM

Accepted Answer

eSIM is compatible with a wide range of devices, including:

| - Apple devices like Phone X, 11, 12, 13, 14, 15 and iPads. | - Android devices such as Samsung (S20, 21, 22, 23), Pixel 3/4/5/6/7, and various other recent models.

**Please note: ** Your device must be also carrier-unlocked and not have SIM restrictions ⚠️

The extended list of eSIM-compatible devices

| Id | OS | Brand | Model | |-----|--------|-----------|-------------------------------| | 1| iOS | Apple | iPhone 14/15 | | 2| iOS | Apple | iPhone 14/15 Plus | | 3| iOS | Apple | iPhone 14/15 Pro | | 4| iOS | Apple | iPhone 14/15 Pro Max | | 5| iOS | Apple | iPhone 13 | | 6| iOS | Apple | iPhone 13 Pro | | 7| iOS | Apple | iPhone 13 Pro Max | | 8| iOS | Apple | iPhone 13 Mini | | 9| iOS | Apple | iPhone 12 | | 10 | iOS | Apple | iPhone 12 Mini | | 11 | iOS | Apple | iPhone 12 Pro | | 12 | iOS | Apple | iPhone 12 Pro Max | | 13 | iOS | Apple | iPhone 11 | | 14 | iOS | Apple | iPhone 11 Pro | | 15 | iOS | Apple | iPhone 11 Pro Max | | 16 | iOS | Apple | iPhone XS | | 17 | iOS | Apple | iPhone XS Max | | 18 | iOS | Apple | iPhone XR | | 19 | iOS | Apple | iPhone SE (2020) | | 20 | iOS | Apple | iPhone SE (2022) | | 21 | iOS | Apple | iPad Air (3rd Generation) | | 22 | iOS | Apple | iPad Air (4th generation) | | 23 | iOS | iPad Pro | iPad Pro 11‑inch (1st generation) | | 24 | iOS | iPad Pro

Question 2

How to check if your iPhone is eSIM Carrier Unlocked

Accepted Answer

Go to your iPhone Settings ⚙️
Tap General

Next, go to the “About” section.

Scroll down and look for the “Network Provider Lock” or “Carrier Lock” option.

If you see “No SIM restrictions”, it means that your iPhone is unlocked.

⚠️ If the device is locked, it means that you can only use a SIM card/eSIM of the carrier from which you bought your device.⚠️

To unlock it, you just need to contact that carrier and request the device to be “unlocked”. After that, you will be able to install and use eSIM Plans.

Learn more -> https://support.apple.com/en-us/HT201328

Question 3

Install eSIM on iOS (Iphone)

Accepted Answer

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Question 4

Install eSIM on Android

Accepted Answer

Please note that installation experience may differ by model or operating system version on Android devices. This installation guide is based on the operating system on Google Pixel 4.

If you have questions about installing eSIM onto your Android device, please search “install eSIM on [Your Device Model]” or reach out to customer support via Help Center and provide screenshots of your settings.

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1. Go into Settings

Select “Network & Internet” and click plus sign besides “Mobile Network” or “SIMs” to add your new eSIM

2. Install eSIM

| When confirming your network, click “Use a different network” and scan the QR code provided in your installation instruction email or on the previous page.

3. Start using data

After successful installation, you will be asked which line you want to use for data. Choose the EsimPlans line for mobile data.

Question 5

How to contact us

Accepted Answer

Please contact us via following options :

Email : support@esimplans.com
Online chat on : https://help.esimplans.com

Please mention your eSIM ID (Click on Copy button) or Account ID (Profile -> Account setting) on each support request.

Question 6

Why my eSIM is not working?

Accepted Answer

First, please check the following settings:

Wi-Fi is disabled.
Cellular / Mobile Data is enabled.

eSIM plan is installed on your device.
eSIM is selected for Cellular/ Mobile data usage.

If the above requirements are met, but your eSIM still is not working, please turn Data Roaming on.

Go to your device to Settings > Cellular / Mobile Data > WiFi Map eSIM

Turn on Data Roaming.

Restart your device, then wait a few minutes and check your mobile internet connection.

If this doesn't work for you, please contact our Support Team for troubleshooting.

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