I cannot install eSIM on my phoneI can't install eSIM. What should I do?
eSIM profiles are installed in Settings on your device, not in the app or website.
In the app or website, go to your My eSIM page and click "eSIM Installation guide" on the eSIM plan you purchased. You'll need to follow the instructions to install your eSIM.
In order to install the eSIM profile into your Cellular setting, you'll need internet access. Our recommendation is to install your eSIM right away and turn it on when you get to the destinFew readers
I do not receive data after eSIM activationAfter buying the eSIM, I'm having trouble installing it and activating it. How do I fix it?
If the eSIM installation and activation are not working as expected, there may be two possible reasons:
Problems installing eSIM in Cellular Settings on your device
When the error message says 'Cellular plans from this carrier cannot be added', it means you have a locked phone and can't add other carriers. A locked phone can't be used with our services, so please contact customer sFew readers
My phone is not support eSIMI found out my phone doesn't support eSIM. What should I do?
You need to be sure about this:
Make sure your device is not included in eSIM compatible devices list
Make sure your phone has SIM restrictions.
Usually, when the error message says 'Cellular plans from this carrier cannot be added', it means you have a locked phone and can't add other caFew readers
I removed my eSIM what to do?I removed my eSIM from the device. What to do ?
It's like throwing your plastic SIM away.
There are a lot of places where we mention this.
The eSIM will be lost forever if it's removed from the device after being successfully installed.
Normally these plans aren't refundable, but if you want to send a request to our customer support, we'll see what we can do.Few readers
My connection stopped workingThe eSIM worked initially, but then my data service stopped working. How do I fix a problem?
If new network registration attempts are made in a very short time, some eSIMs have trouble connecting to the cellular network.
Here's what you can do:
Turn the data on and off
Turn on airplane mode, then turn it off
You can even turn off your phone to reset it.
Contact customer support if you still have problems after trying the three troubleshooting methods.
We can investFew readers