Articles on: Troubleshooting

My phone does not support eSIM

I found out my phone doesn't support eSIM. What should I do?

You need to be sure about this:

Make sure your device is not included in eSIM compatible devices list

Make sure your phone has SIM restrictions.

Usually, when the error message says 'Cellular plans from this carrier cannot be added', it means you have a locked phone and can't add other carriers.

A locked phone can't be used with our services, so please contact customer support for a refund. We try refund all unused data plans.

Updated on: 13/03/2024

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