Articles on: Troubleshooting

I cannot install eSIM on my phone

I can't install eSIM. What should I do?

eSIM profiles are installed in Settings on your device, not in the app or website.

In the app or website, go to your My eSIM page and click "eSIM Installation guide" on the eSIM plan you purchased. You'll need to follow the instructions to install your eSIM.

In order to install the eSIM profile into your Cellular setting, you'll need internet access. Our recommendation is to install your eSIM right away and turn it on when you get to the destination.

Important: Never delete your eSIM. You'll never be able to use your eSIM if you delete it.
If you contact customer support, please send screenshots showing you no longer have service so we can diagnose the problem.

Updated on: 24/11/2022

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