Fixing Roaming Issues by Manual Network Selection
If you are struggling with a poor quality connection on a particular network, then we advise you manually search and select a different network.
You will only be able to get an internet connection on the network(s) we offer a service on.
Go to "Settlings"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_tx95fd.png)
Tap "Cellular / Mobile Data"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_1v22t59.png)
Select the SIM you want to configure > Ensure "Turn On This Line" is on > Tap "Network Selection"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_b51fbn.png)
Disable "Automatic"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_ljdj5q.png)
Choose the network you wish to connect to
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_1rfmy2u.png)
Your are now connected to the selected network.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_l97g0e.png)
You will only be able to get an internet connection on the network(s) we offer a service on.
Apple I-phone / I-pad
Go to "Settlings"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_tx95fd.png)
Tap "Cellular / Mobile Data"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_1v22t59.png)
Select the SIM you want to configure > Ensure "Turn On This Line" is on > Tap "Network Selection"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_b51fbn.png)
Disable "Automatic"
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_ljdj5q.png)
Choose the network you wish to connect to
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_1rfmy2u.png)
Your are now connected to the selected network.
![](https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image_l97g0e.png)
Updated on: 22/01/2024
Thank you!