Re:SIM - Help Center
Go to website
Back
Articles on:FAQ
Frequently asked questions

Categories

  • FAQ
  • Troubleshooting
  • About us
  • What devices support eSIM
    eSIM is compatible with a wide range of devices, including: Please note: Your device must be also carrier-unlocked and not have SIM restrictions ⚠️ The extended list of eSIM-compatible devices |—|Popular
  • How to check if your iPhone is eSIM Carrier Unlocked
    Go to your iPhone Settings ⚙️ Tap General Next, go to the “About” section. Scroll down and look for the “Network Provider Lock” or “Carrier Lock” option. If you see “No SIM restrictions”, it means that your iPhonePopular
  • Install eSIM on iOS (Iphone)
    For more languages : Visit our Youtube Channel 🇬🇧 English, 🇦🇪 Arabic, 🇮🇱 Hebrew, 🇺🇦 Ukrainian, 🇹🇷 Turkish, 🇯🇵 Japanese, 🇰🇷 Korean, 🇩🇪 German, 🇫🇷 French, 🇪🇸 Spanish, 🇵🇹 Portuguese, 🇨🇳 Chinese, 🇷🇺 Russian.Popular
  • Install eSIM on Android
    Please note that installation experience may differ by model or operating system version on Android devices. This installation guide is based on the operating system on Google Pixel 4. If you have questions about installing eSIM onto your Android device, please search “install eSIM on Your Device Model ” or reach out to customer support via Help Center and provide screenshots of your settings. 1. Go into Settings Select “Network & Internet” and clPopular
  • Why my eSIM is not working?
    First, please check the following settings: Wi-Fi is disabled. Cellular / Mobile Data is enabled. eSIM plan is installed on your device. eSIM is selected for Cellular/ Mobile data usage. If the above requirements are met, but your eSIM still is not working, please turn Data Roaming on. Go to yourSome readers
  • Shall I install eSIM before or after landing?
    eSIM activation requires an internet connection, so we strongly suggest you to install eSIM before arriving at your destination. But you could also use local Wi-Fi at the airport to place order and activate eSIM right after landing. Check this tutorial for Internet Activation after arrived at the destination. For more languages : Visit our Youtube Channel (https://www.youtube.com/watch?v=Q-UTdmjfFew readers
  • Why you should start using an eSIM
    Learn more on apple website -https://support.apple.com/en-us/HT213448Few readers
  • How do I delete my account?
    If you delete your account, you won't be able to see your account history, including receipts and active or expired plans. You can delete your account from the app or website if you're sure you want to. Please follow to : Profile -Account settings -Delete accountFew readers
  • Why is my account suspended?
    We reserve the right to suspend your account if you do anything suspicious on our app that undermines integrity, security, referrals or promotions. You can read about it in our Terms of Service.  Send a request on the website or via the app if you think this suspension was an error.Few readers
  • How to Deactivate eSIM after returning home country
    For more languages : Visit our Youtube Channel 🇬🇧 English, 🇦🇪 Arabic, 🇮🇱 Hebrew, 🇺🇦 Ukrainian, 🇹🇷 Turkish, 🇯🇵 Japanese, 🇰🇷 Korean, 🇩🇪 German, 🇫🇷 French, 🇪🇸 Spanish, 🇵🇹 Portuguese, 🇨🇳 Chinese, 🇷🇺 Russian.Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025 Re:SIM - Help Center