My phone does not support eSIM
I found out my phone doesn't support eSIM. What should I do?
You need to be sure about this:
- Make sure your device is not included in eSIM compatible devices list
- Make sure your phone has SIM restrictions.
Usually, when the error message says 'Cellular plans from this carrier cannot be added', it means you have a locked phone and can't add other carriers.
A locked phone can't be used with our services, so please contact customer support for a refund. We try refund all unused data plans.
Updated on: 13/03/2024
Thank you!