• My phone does not support eSIM

  I found out my phone doesn't support eSIM. What should I do? You need to be sure about this: Make sure your device is not included in eSIM compatible devices list Make sure your phone has SIM restrictions. Usually, when the error message says 'Cellular plans from this carrier cannot be added', it means you have a locked phone and can't add other caFew readers

• I cannot install eSIM on my phone

  I can't install eSIM. What should I do? Please follow these detailed steps to troubleshoot and resolve the issue: Verify Device Compatibility: Ensure that your device is compatible with eSIM technology. Not all devices support eSIM, so it's important to check your device's specifications on the manufacturer's website or our eSIM compatible devices list. eSIM Carrier Unlocked: Make sure your deviceFew readers

• I do not receive data after eSIM activation

  After buying the eSIM, I'm having trouble installing it and activating it. How do I fix it? If the eSIM installation and activation are not working as expected, there may be two possible reasons: Problems installing eSIM in Cellular Settings on your device When the error message says 'Cellular plans from this carrier cannot be added', it means you have a locked phone and can't add other carriers. A locked phone can't be used with our services, so please contact customer sFew readers

• My connection stopped working

  The eSIM worked initially, but then my data service stopped working. How do I fix a problem? If new network registration attempts are made in a very short time, some eSIMs have trouble connecting to the cellular network. Here's what you can do: Turn the data on and off Turn on airplane mode, then turn it off You can even turn off your phone to reset it. Contact customer support if you still have problems after trying the three troubleshooting methods. We can investFew readers

• I removed my eSIM what to do?

  I removed my eSIM from the device. What to do ? It's like throwing your plastic SIM away. There are a lot of places where we mention this. The eSIM will be lost forever if it's removed from the device after being successfully installed. Normally these plans aren't refundable, but if you want to send a request to our customer support, we'll see what we can do.Few readers

• I get an error : "This code is no longer valid"

  This error might happen if the QR code is not scanned right or if the eSIM is already on your phone. If the scan doesn't work, it could be because of a weak network. Try scanning the QR code again when you have a better connection or use manual input. To see if the eSIM is already on your phone: Go to Settings General About on your phone. Look for ICCID and an extra digit under your phone's Cellular Plans. This means your eSIM is active.Few readers

• Fixing Roaming Issues by Manual Network Selection

  If you are struggling with a poor quality connection on a particular network, then we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on. Apple I-phone / I-pad Go to "Settlings" Tap "Cellular / Mobile Data" (https://storage.crisp.chat/users/helpdesk/website/c547385b3b2f9000/image1v22t59.pnFew readers

• Problems with slow internet connection

  How to fix slow internet connection on eSIMFew readers